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Event Details
Disruptive Technologies every IT Professional Should Know About
In this presentation we will discuss how new technologies such as Software as a Service, Cloud Computing and Infrastructure as a service are changing the way that many Organizations are delivering IT services to their customers. We will also look at some of the new SaaS based ITSM tools.
IT professionals need to be aware of these technologies so that they can be properly integrated into their organization's IT service delivery model.
Learn How:
- How the industry defines Cloud Computing, SaaS and Infrastructure as a Service
- Who the players are
- How do these new technologies compare to existing models
- How can you exploit these technologies in your IT Service Management program
- How can you leverage the social aspects of Cloud Computing in Service Management
Free Event. This event is virtual through Microsoft Live Meeting.
Live Meeting Link: https://www.livemeeting.com/cc/8002177103/meet/KW9JCG
This meeting uses One Way Voice over IP for its audio. Please ensure that you have Windows Media Player 9 or higher installed
Presenter's Bio: David Mainville, CEO & Co-Founder, Consulting-Portal
David was the principal architect of Consulting-Portal’s IT Service Management methodology and ITSM services. As CEO David remains very “hands on” and spends a significant amount of his time working directly with clients and project teams in the design and implementation of IT Service Management programs and processes. David has an extremely comprehensive vision of IT service management, one that is based on over 25 years of practical IT experience primarily in the areas of IT support, operations and Enterprise Systems Management (ESM).
David’s career started with front line technical roles leading to progressively senior technical and management positions. He has held the following positions: National Manager of Professional Services, ESM Practice Director, ESM Solutions Architect, Senior ESM Consultant, Field Operations Manager and Senior Field Engineer while serving at Millennia III, IBM Canada Limited and Amdahl Canada Limited. Consulting-Portal is an itSMF USA Silver Sponsor and an itSMF Canada Gold Sponsor. David has presented at itSMF US National conferences, itSMF (Canada & USA) Local Interest Groups, SHARE, IQPC, The Securities Industry and Financial Markets Association (SIFMA) National Conference, the Help Desk Institute (HDI) Annual Conference, and The Information Management Forum. CP is now in its 10th year of operation in the ITSM space.
To Learn more about Thought Rock, go to www.ThoughtRock.net
